GDPR Compliance

General Data Protection Regulation Information

Our Commitment to GDPR Compliance

Ultriva Masterclass is committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This page explains your rights under GDPR and how we comply with these regulations.

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

1. Right to Access

You have the right to request access to the personal data we hold about you. This includes the right to obtain confirmation of whether we process your data and information about how we use it.

2. Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data we hold about you.

3. Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data in certain circumstances, including when:

  • The data is no longer necessary for the purposes for which it was collected
  • You withdraw consent and there is no other legal basis for processing
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed

4. Right to Restriction of Processing

You have the right to request restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

5. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

6. Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or where we process your data based on legitimate interests.

7. Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you.

8. Right to Withdraw Consent

Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Necessity: Processing necessary to perform our contract with you (program enrollment and delivery)
  • Consent: You have given clear consent for processing for specific purposes (marketing communications, video recording)
  • Legitimate Interests: Processing necessary for our legitimate business interests (improving services, website analytics)
  • Legal Obligation: Processing necessary to comply with legal obligations

Data We Collect and Process

We collect and process the following categories of personal data:

  • Identity data (name, title, professional information)
  • Contact data (email, phone number, address)
  • Financial data (payment information)
  • Program data (applications, assessments, video recordings of training sessions)
  • Technical data (IP address, browser type, usage data)
  • Marketing and communications data (preferences, communication history)

International Data Transfers

We are based in Australia and may transfer your personal data outside the EEA for processing. Where we do so, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by the European Commission
  • Ensuring the recipient country has an adequacy decision from the European Commission
  • Binding corporate rules or other approved mechanisms

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Program participants: For the duration of the program plus 7 years for training records and testimonials
  • Prospective clients: For 3 years from last contact
  • Marketing contacts: Until you unsubscribe or request deletion
  • Financial records: As required by applicable tax and accounting laws

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication measures
  • Staff training on data protection and security
  • Incident response procedures

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Third-Party Processing

We may engage third-party service providers to process personal data on our behalf. We ensure these processors:

  • Process data only on our documented instructions
  • Maintain appropriate security measures
  • Assist us in responding to data subject rights requests
  • Delete or return data at the end of the service provision

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us using the details below. We will respond to your request within one month (extendable by two additional months in complex cases).

Email: [email protected]
Subject Line: GDPR Data Subject Request
Phone: +61 2 7555 9807

Please include the following in your request:

  • Your full name and contact information
  • Description of your request and the right you wish to exercise
  • Any relevant details to help us locate your data
  • Proof of identity (to protect against fraudulent requests)

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state where you reside, work, or where an alleged infringement occurred. A list of supervisory authorities is available at: https://edpb.europa.eu/about-edpb/board/members_en

Data Protection Officer

For GDPR-related inquiries, you may contact our data protection contact:

Ultriva Masterclass
Attention: Data Protection
Level 12, 345 George Street
Sydney NSW 2000, Australia
Email: [email protected]

Updates to This Information

We may update this GDPR compliance information from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes.

Last updated: January 1, 2024