Privacy Policy

Effective Date: January 1, 2024

1. Introduction

Ultriva Masterclass ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our programs, or engage with our services.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name, email address, phone number, and postal address
  • Professional information (job title, organization, industry)
  • Payment and billing information
  • Program applications and assessments
  • Communications with our team
  • Video recordings of training sessions (with your consent)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our site
  • Referring website addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our masterclass programs and services
  • Process your enrollment and payments
  • Communicate with you about programs, schedules, and updates
  • Provide coaching, feedback, and personalized learning experiences
  • Respond to your inquiries and provide customer support
  • Send you newsletters, resources, and marketing communications (with your consent)
  • Improve our website, programs, and services
  • Analyze usage patterns and conduct research
  • Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party vendors who perform services on our behalf (payment processing, email delivery, hosting)
  • Coaches and Faculty: Program participants' information is shared with assigned coaches to facilitate personalized training
  • Legal Requirements: We may disclose information to comply with laws, regulations, legal processes, or governmental requests
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • With Your Consent: We may share information for any other purpose with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Secure server infrastructure and regular security assessments
  • Access controls limiting employee access to personal data
  • Regular staff training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to our processing of your personal information
  • Restriction: Request restriction of processing
  • Data Portability: Receive your data in a structured, commonly used format
  • Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, contact us at [email protected]. You may also opt out of marketing communications by following the unsubscribe instructions in our emails.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings and other tools. For more information, please see our Cookies Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Program participants' training materials and feedback may be retained to support ongoing learning and development.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date." Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Ultriva Masterclass
Level 12, 345 George Street
Sydney NSW 2000, Australia
Email: [email protected]
Phone: +61 2 7555 9807

This Privacy Policy was last updated on January 1, 2024.